NART-SLA Management
See the hit. Don’t pay for it.
Turn SLA commitments into measurable operational control, from service performance to compliance status.
In a landscape where service assurance directly impacts revenue and customer trust, managing SLAs with precision is critical.
SLA Exclusion Logic
Categorises exceptions such as maintenance, force majeure, and approved outages.
Real-Time SLA Monitoring
Tracks service performance against thresholds to detect breach risks early.
Planned Work Correlation
Matches outages with maintenance windows and excludes eligible interruptions.
Service & Circuit-Level Assessment
Calculates SLA compliance by service, customer, region, and circuit.
Accurate SLA Computation
Uses fault logs, outage timelines, and time-series data to reduce false violations.
Root-Cause-Aware Processing
Links SLA violations to the correct issue through RCA plug-in insights.
Threshold-Crossing Detection
Flags availability or performance deviations for faster corrective action.
Regulatory & Contractual Compliance
Supports auditable SLA tracking for contractual and regulatory requirements.
Flexible Integration
Connects with OSS/BSS and analytics systems for lifecycle-wide SLA transparency.
Automated SLA Reporting
Generates dashboards and reports for availability, quality, penalties, and bonuses.
Built on TM Forum Standards, Ready for Autonomous Operations
NART-SLA Management aligns with the TM Forum Open Digital Architecture (ODA) within the Production Domain, supporting key components such as Service Quality Management, Service Usage Management (TMFC015), and Location Management (TMFC014).
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