NART-Trouble Ticket Management

Turn Every Issue Into a Clear Path to Resolution

Manage service incidents from customer complaints, partner escalations, and network alarms through a unified ticketing flow.

It unifies ticket intake, workflow automation, SLA tracking, and resolution monitoring so every issue is captured, routed, and resolved efficiently no matter where it originates.

Automated Ticket Lifecycle

Creates, updates, and closes tickets from alarms, complaints, or system events.

Key Features

Multi-Channel Input

Collects incidents from portals, partner interfaces, and monitoring systems.

Service-Aware Context

Enriches tickets with inventory, topology, and monitoring data.

SLA & Priority Management

Applies priority rules by customer tier, service criticality, and SLA status.

Reporting & Analytics

Shows ticket volumes, resolution trends, SLA compliance, and team performance.

Zero-Touch & AI-Ready Operations

Supports closed-loop assurance with a microservice-based architecture.

Built on TM Forum Standards, Ready for Autonomous Operations

NART-Trouble Ticketing Management aligns with the TM Forum Open Digital Architecture (ODA) across the Production function block, covering Location Management (TMFC014) and Work Order Management (TMFC061).

Complementary Products

Trusted By

NART-Trouble Ticket Management

Turn Every Issue Into a Clear Path to Resolution

Manage service incidents from customer complaints, partner escalations, and network alarms through a unified ticketing flow.

It unifies ticket intake, workflow automation, SLA tracking, and resolution monitoring so every issue is captured, routed, and resolved efficiently no matter where it originates.

By integrating with fault management, inventory, and monitoring systems, it turns incident handling from a reactive task into a streamlined, traceable, and accountable workflow. Whether it’s a network fault, performance degradation, or a customer-reported outage, Trouble Ticket Management keeps your teams focused, responsive, and one step ahead.